999 vet is one of Bangladesh's most trusted online gaming platforms. We believe protecting a member's personal data is just as important as their entertainment experience. Our privacy policy is built to earn and maintain your trust.
This privacy policy explains in detail what data 999 vet collects, why we collect it, how we use it, and how securely it is protected. Reading it will give you a clear picture of how transparently we operate.
Please Note: By using the 999 vet platform, you are considered to have accepted this Privacy Policy. If you have any questions about the policy, please contact our support team.
999 vet collects various types of information to deliver the best experience to its members. The process is fully transparent, and only necessary data is collected. Full details are provided below.
| Data Type |
What We Collect |
Purpose of Collection |
| Personal Information |
Name, date of birth, address, mobile number, email |
Account Registration & Identity Verification |
| Identity Document |
Copy of National ID or Passport |
KYC Verification & Legal Compliance |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing |
| Technical Information |
IP address, browser information, device type |
Security & Fraud Prevention |
| Gaming Data |
Betting history, game preferences, session logs |
Service Improvement & Responsible Gaming |
999 vet will never ask for your full bank account number, credit card number, or password. If anyone requests this information, report it to support immediately.
999 vet uses collected data only for specific, legitimate purposes. We never use your information beyond what is necessary. The key reasons we use your data are outlined below.
1
Account Management
Your information is used to create, verify, and secure your account.
2
Payment Processing
Financial information is used to securely process deposits and withdrawals.
3
Service Improvement
Data is analyzed to personalize your gaming experience and introduce new features.
4
Fraud Prevention
Technical data is used to prevent unauthorized access and fraudulent activity.
5
Legal Compliance
Data is retained to meet the requirements of applicable laws and regulatory bodies.
6
Promotional Communications
Bonus and promotional communications are sent only with your consent.
999 vet uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that remember your preferences.
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Performance Cookies: Used to monitor site speed and overall performance.
- Preference Cookies: Remembers your language preferences and settings.
- Marketing Cookies: Used to show you relevant ads. You can turn these off at any time.
Disable Cookies: You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
999 vet never sells your personal data to any third party. However, there are limited circumstances where data may be shared, as outlined below.
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
- Law Enforcement: Information may be disclosed when required by a court order or valid legal directive.
- KYC Verification Services: Licensed third-party providers may be used for identity verification.
- Technology Partners: Technology partners that support platform operations work under strict confidentiality agreements.
All third parties working with 999 vet are required to comply with our privacy standards. Any breach of contract will result in immediate termination of the relationship.
999 vet retains your data only for as long as necessary. Once the purpose has been fulfilled and there are no legal obligations, data is securely deleted.
| Data Type |
Retention Period |
| Personal Account Information |
For the duration of active account + 5 years |
| Transaction History |
7 Years (Legal Requirement) |
| KYC Identity Documents |
5 years after account closure |
| Cookie Data |
1 year or until browser is closed |
| Communication Records |
3 Years |
As a 999 vet member, you have several important rights over your personal data. We respect these rights and are here to help you exercise them.
- Right to Know: You may submit a request to find out what data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
- Right to Restrict Processing: You can limit how your data is used for specific purposes.
- Right to Portability: You can request your data in a structured, portable format.
- Right to Object: You may opt out of having your data used for marketing purposes.
Exercise Your Rights: To exercise any of the rights listed above,
support@999vet.com to email us. We will respond within 30 business days.
999 vet is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- Any account identified as belonging to a minor will be closed immediately.
- If data belonging to a minor has been collected, it will be deleted upon a parent or guardian's request.
- If a parent or guardian believes their child has an account, please contact support immediately.
999 vet uses industry-leading security measures to protect your data. Our technology team monitors security 24/7, every day of the week.
- SSL/TLS Encryption: All data transmissions
are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An additional layer of security can be added when logging into your account.
- Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
- Regular Security Audits: An independent team of third-party experts regularly tests our systems.
- Data Backup: Regular backups are maintained on secure servers.
- Access Control: Only authorized personnel can access data on a need-to-know basis.
If you believe your 999 vet account has been compromised in any way, change your password immediately and
support@999vet.com to let us know.
All financial transactions on 999 vet are processed with the highest level of security. We never store your complete payment details directly.
- Mobile banking transactions (bKash, Nagad, Rocket) are processed directly through secure payment gateways.
- Transaction reference numbers and amounts are retained only for as long as required.
- Payment providers operate under their own security policies.
- Withdrawals are processed exclusively to the registered payment method on your account.
Stay Safe: No 999 vet staff member will ever ask for your mobile banking PIN or OTP over the phone or chat. If anyone does, it's a scam — contact support immediately.
999 vet may update this privacy policy as needed. If significant changes are made, we will notify members in advance.
- The date of any update will always be shown at the top of this page.
- For significant changes, you will be notified via your registered email or through a platform notification.
- Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.
- We recommend visiting this page regularly.
If you have any questions, concerns, or complaints about the Privacy Policy, contact 999 vet directly. We will resolve your issue promptly.
- Email: support@999vet.com
- Live Chat: Available 24/7 directly on the platform
- Response Time: Email within 24 hours, live chat within 2 minutes